Spa Etiquette2020-12-31T12:03:51-06:00

Spa Code of Conduct

Your Rights and Responsibilities as a Spa Guest

Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, it is your responsibility to:

  • Communicate your preferences, expectations and concerns.
  • Communicate complete and accurate health information and reasons for your visit.
  • Treat staff and other guests with courtesy and respect.
  • Use products, equipment and therapies as directed.
  • Adhere to the spa’s published policies and procedures.

As a spa guest, you have the right to:

  • A clean, safe and comfortable environment.
  • Stop a treatment at any time, for any reason.
  • Be treated with consideration, dignity and respect.
  • Confidential treatment of your disclosed health information.
  • Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.
  • Ask questions about your spa experience.
  • Information regarding staff training, licensing and certification.

To Better Serve You

Children2020-11-18T16:47:19-06:00

Due to safety and noise considerations, children under the age of 12 are not allowed. Parental consent is required for clients under the age of 18.

Gift Cards2020-11-18T16:47:10-06:00

All GIFT CARD purchases and payments made in advance for services are non-refundable. A Gift card may be re-issued to another name. A gift card will be issued for all prepaid services which are rescheduled by the purchaser and are subject to my no-show / cancellation fee.

Gift Cards are available in any amount and may be purchased at the spa, by phone at 6-6-486-7546 or purchased online. Out of town? Too busy? No problem. I will be happy to mail or e-mail your gift certificate to you! Unfortunately, I am unable to process any returns or reimburse any payment transactions on gift cards. Gift cards are NON-TRANSFERRABLE and cannot be redeemed as cash. Gift Cards are valid for ONE CALENDAR YEAR and must be mentioned when making your appointment. After one year, Missouri law does not allow an additional grace period.  After one year the e-gift card will be voided.

Spa Promotions & Discounts2020-11-18T16:04:29-06:00

Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.

Reservations2020-12-31T12:07:01-06:00

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Cards may also be used in lieu of a credit card to hold your appointment, so please mention your gift card when scheduling your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Please review our cancellation policy.

*Please notify me of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Personal Belongings2020-12-31T12:06:29-06:00

Please leave all jewelry and valuable items at home. Aliques Skin and Body Transformation is not responsible for lost or misplaced items.

Cancellation / No-Show / Re-schedule2020-11-18T16:59:24-06:00

I ask that you notify me via text or telephone to cancel or change your appointment 24 hours in advance.  Please do not send me an email to cancel.  Late cancellations and no show appointments will be subject to a fee of 50% of the total of all appointments booked and will be automatically billed to your credit card on file. Rescheduled appointments after the 24 hour notice will be subject to our cancellation policy and fees.

Due to the large number of guests that I accommodate each day, appointments may not be cancelled or changed to a different type of service (example: Microneedling to a Facial or a 60 minute Facial  to a 30 minute Facial). Appointments cancelled or altered at the time of your visit may be subject to the cancellation policy and fees.

Customer Satisfaction2020-11-16T17:19:18-06:00

Your satisfaction is very important to us. If you are not satisfied with any service you received here, please notify us within seven days of your appointment.

Gratuity2020-11-18T16:52:58-06:00

Gratuity (cash tipping) is customary in the Salon & Spa industry and is greatly appreciated by your Service Provider. 20% cash tipping is customary for exceptional service, based on undiscounted pricing. Gratuity is not included in Packages.  Gratuity is never expected but always appreciated by our service providers.

Cell Phone2020-11-18T16:47:33-06:00

Out of consideration for our guests, I kindly ask that you turn your cell phone to silent or vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your me should you need to make a phone call so that you may do so without disturbing other waiting area guests. Cell phone use may affect the length of your spa services.

Service Provider’s Right to Refuse Service2020-11-18T16:52:30-06:00

I reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to the Spa atmosphere.

Returns2020-11-18T16:52:00-06:00

I make it my mission to provide you with the highest quality skin and body care products with your services at Aliques Skin and Body Transformation. In fact, you may like these products so much that you wish to use them every day to achieve your skin care goals!  In the event you purchase any of our spa products for home use and find them to be defective I will exchange any unopened products within 14 days of purchase. Please contact me so that I may provide alternate product recommendations. I regret that I cannot accept or exchange products after they have been opened/used.

Unfortunately I cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services available here at Aliques Skin and Body Transformation.

Gift items such as candles, coffee mugs, accessories, other than non-skincare products are not eligible for return.

Prices and Services2020-11-18T16:56:58-06:00

Prices and services are subject to change without notice.   I do my best to keep my clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. As always, we will honor prices of services purchased in gift card form.   Clients will not be charged for a service price increase when their gift card for a previous priced service was purchased prior to a price increase.

Food / Beverages2020-11-18T16:58:41-06:00

Please be advised that no outside food or alcoholic beverages may be brought to the Spa. Water is provided for you to enjoy before and after your service(s).

Payment/Deposits/Cancellation Fees2020-12-31T12:02:57-06:00

Your spa treatment times are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us via telephone and or text (NOT BY EMAIL – we do not accept cancellations by email) at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee equal to 100% of the cost of the scheduled service. Clients who fail to cancel more than TWO hours prior to their appointment time OR miss their appointments without giving any prior notification (“no-call, no-show”) will be charged in full for the scheduled service. Spa Packages and multiple service appointments require 48 hour cancellation notice. We recognize the time scheduled for clients and staff is valuable and therefore have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time as we keep a wait list.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift card to guarantee a reservation so please have your credit card and/or gift card ready when booking. You will not be charged unless there is a cancellation less than 24 hours prior to appointment time or no show. Upon checkout, guests may choose their method of payment of CASH or Credit Card – we do not accepts check. In the event that the credit card transaction is declined, the balance due will be charged to the client’s spa account, and the client will be responsible for paying the balance prior to booking any future services.

Personal checks are not accepted.

We accept Visa, MasterCard, American Express, Discover.

What should I change about my skin care routine before my appointment?2020-11-18T16:50:20-06:00

Discontinue all retinol products at least 7-10 days before the service. Your skin cannot be sunburned at the time of your service. You cannot receive a exfoliation, chemical peel or dermaplaning if you are pregnant or if you have a cold sore breakout.

When is the best time to book an appointment?2020-11-18T16:49:57-06:00

The earlier, the better! Peak hours are often late afternoons (especially so book as far in advance as possible in order to ensure getting a particular time, day you want. It’s easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you will be attending the spa with a gift certificate, or discount coupon it is a good idea to mention it so that the spa can advise you of any policy that may affect its use. Scheduling future appointments is easily done at the end of your appointment

What is appropriate attire?2020-11-18T16:49:47-06:00

Most people come to a day spa in very casual attire-something they can easily slip off. Some treatments can be done while you’re fully clothed, but appropriate attire, for other services is always provided. There are always towels, and robes provided at your request.

Can I make special requests about my treatment preferences?2020-11-18T16:48:45-06:00

All aspects of treatment can usually be modified to your taste: the amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.  When getting a massage, please let the therapist know if the pressure is too light or too much.

What if I have a Medical condition?2020-11-18T16:47:58-06:00

If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your service provider know of any medical concerns. Tell the service provider if you’re wearing contact lenses before you have a facial.

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